Housekeeping Manager - Hotel/Resort

Description

Guest Experience / Operations :

• Serve as the Service Champion’ for the housekeeping department, modeling welcoming hospitality and excellence in all tasks impacting the rooms stayover process.
• Provide recommendations for process efficiencies and established Guest Service Standards in both public spaces and guest rooms.
• Ensure guest requests and issues are resolved in a timely, friendly, and efficient manner to optimize guest satisfaction.
• Assist in analyzing service / satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team.
• Collaborate closely with the Maintenance department for the ongoing preservation and maintenance of the hotel.
• Maintain a safety culture within the housekeeping department, ensuring adherence to Hotel and WorkSafe BC standards.
• Flexibility to work various shifts, including days, evenings, weekends, and holidays.

Team Commitment / Collaboration :

• Monitor team members’ performance through supervision and service quality audits, providing timely feedback and recognition.
• Encourage and build mutual trust, respect, and cooperation among team members, ensuring fair and inclusive treatment.
• Establish and nurture open, collaborative relationships with team members, fostering a culture of dialogue.
• Contribute to the operational leadership team to achieve departmental and hotel goals.

Training :

• Oversee initial new hire training and develop / refresh training materials.
• Identify ongoing development needs of team members, providing feedback, coaching, mentoring, and resources to improve knowledge, skills, and performance.
• Support annual performance evaluations for all team members.
• Seek opportunities for cross-training among other departments.

Supplier Relationship and Engagement :

• Ensure par stocks of all housekeeping resources and guest supplies are maintained.
• Monitor supplier performance and recommend new products or services.

Policies & Agreements :

Adhere to the Personal Commitment Agreement, Policy & Procedure Manual Agreement, Hotel Key Card sign-out and return policy, Employee Handbook agreement, and IT Policy.

Requirements

• Previous experience in housekeeping management or a related field.
• Strong leadership, communication, and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of housekeeping operations and guest service standards.
• Familiarity with WorkSafe BC standards and safety regulations

Corporate Culture

They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

• Full access passes to hotel and resort amenities
• Three weeks of paid vacation
• Dining discounts within our hotel & resort outlets
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers
• Participation in the RRSP and matching DPSP programs
• Retail discounts in owned outlets
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

They are a equal opportunity employer, and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.