Housekeeping Manager - Hotel/Resort

JRoss Recruiters
British Columbia, BC INTERIOR
25,48 $ / heure (estimé)
Permanent

Description

Guest Experience / Operations :

  • Serve as the Service Champion’ for the housekeeping department, modeling welcoming hospitality and excellence in all tasks impacting the rooms stayover process.
  • Provide recommendations for process efficiencies and established Guest Service Standards in both public spaces and guest rooms.
  • Ensure guest requests and issues are resolved in a timely, friendly, and efficient manner to optimize guest satisfaction.
  • Assist in analyzing service / satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team.
  • Collaborate closely with the Maintenance department for the ongoing preservation and maintenance of the hotel.
  • Maintain a safety culture within the housekeeping department, ensuring adherence to Hotel and WorkSafe BC standards.
  • Flexibility to work various shifts, including days, evenings, weekends, and holidays.

Team Commitment / Collaboration :

  • Monitor team members’ performance through supervision and service quality audits, providing timely feedback and recognition.
  • Encourage and build mutual trust, respect, and cooperation among team members, ensuring fair and inclusive treatment.
  • Establish and nurture open, collaborative relationships with team members, fostering a culture of dialogue.
  • Contribute to the operational leadership team to achieve departmental and hotel goals.

Training :

  • Oversee initial new hire training and develop / refresh training materials.
  • Identify ongoing development needs of team members, providing feedback, coaching, mentoring, and resources to improve knowledge, skills, and performance.
  • Support annual performance evaluations for all team members.
  • Seek opportunities for cross-training among other departments.

Supplier Relationship and Engagement :

  • Ensure par stocks of all housekeeping resources and guest supplies are maintained.
  • Monitor supplier performance and recommend new products or services.

Policies & Agreements :

Adhere to the Personal Commitment Agreement, Policy & Procedure Manual Agreement, Hotel Key Card sign-out and return policy, Employee Handbook agreement, and IT Policy.

Requirements

  • Previous experience in housekeeping management or a related field.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Knowledge of housekeeping operations and guest service standards.
  • Familiarity with WorkSafe BC standards and safety regulations

Corporate Culture

They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

  • Full access passes to hotel and resort amenities
  • Three weeks of paid vacation
  • Dining discounts within our hotel & resort outlets
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers
  • Participation in the RRSP and matching DPSP programs
  • Retail discounts in owned outlets
  • Reciprocal programs with partnering hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities

They are a equal opportunity employer, and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.

Il y a plus de 30 jours
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