Description
Guest Experience / Operations :
- Serve as the Service Champion’ for the housekeeping department, modeling welcoming hospitality and excellence in all tasks impacting the rooms stayover process.
- Provide recommendations for process efficiencies and established Guest Service Standards in both public spaces and guest rooms.
- Ensure guest requests and issues are resolved in a timely, friendly, and efficient manner to optimize guest satisfaction.
- Assist in analyzing service / satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team.
- Collaborate closely with the Maintenance department for the ongoing preservation and maintenance of the hotel.
- Maintain a safety culture within the housekeeping department, ensuring adherence to Hotel and WorkSafe BC standards.
- Flexibility to work various shifts, including days, evenings, weekends, and holidays.
Team Commitment / Collaboration :
- Monitor team members’ performance through supervision and service quality audits, providing timely feedback and recognition.
- Encourage and build mutual trust, respect, and cooperation among team members, ensuring fair and inclusive treatment.
- Establish and nurture open, collaborative relationships with team members, fostering a culture of dialogue.
- Contribute to the operational leadership team to achieve departmental and hotel goals.
Training :
- Oversee initial new hire training and develop / refresh training materials.
- Identify ongoing development needs of team members, providing feedback, coaching, mentoring, and resources to improve knowledge, skills, and performance.
- Support annual performance evaluations for all team members.
- Seek opportunities for cross-training among other departments.
Supplier Relationship and Engagement :
- Ensure par stocks of all housekeeping resources and guest supplies are maintained.
- Monitor supplier performance and recommend new products or services.
Policies & Agreements :
Adhere to the Personal Commitment Agreement, Policy & Procedure Manual Agreement, Hotel Key Card sign-out and return policy, Employee Handbook agreement, and IT Policy.
Requirements
- Previous experience in housekeeping management or a related field.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of housekeeping operations and guest service standards.
- Familiarity with WorkSafe BC standards and safety regulations
Corporate Culture
They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.
- Full access passes to hotel and resort amenities
- Three weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in owned outlets
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities
They are a equal opportunity employer, and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.