Restaurant Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village.

When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern.

Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role

The Four Seasons Resort and Residences Whistler is looking for a Restaurant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.

The Sidecut Restaurant Manager is responsible for overseeing the daily operations of a Sidecut restaurant. They are responsible for ensuring excellent customer service, managing the restaurant staff, maintaining quality standards, and maximizing profitability.

The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.

Annual Salary Range : $70,000-$80,000

What you will do

Staff Management :

Recruit, train, and supervise the restaurant staff, including waitstaff, server assistant and host.

Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours. Ensure payroll is processed in timely manner.

Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards.

Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule.

Customer Service and Guest Experience :

Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience.

Interact with customers, handle complaints or concerns, and address any issues promptly and professionally.

Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary.

Keep Open Table inventory at optimum level

Regularly review customer feedback on Medallia, Open Table, Google and direct feedback via glitches and email and follow up with guest to ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations.

Operations and Financial Management :

Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations.

Manage inventory, ordering, and stock control to minimize waste and maximize profitability. Ensure month end inventories are completed in a timely manner and comments updated for variance reports

Analyze financial reports, such DRR, forecast sheets, P&L's and budgets, to identify areas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team.

Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency. Keep close eye on labor and Opex costs and work with Purchasing to secure best products at best pricing

Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers.

Menu Development and Quality Control :

Work closely with the culinary team to develop and refine the steakhouse menu, ensuring a diverse selection of high-quality dishes.

Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training.

Monitor food preparation, cooking techniques, and adherence to food safety standards to maintain excellence in food quality.

Ensure staff has proper tools & training to deliver exceptional guest experience

Compliance and Regulations :

Ensure compliance with local, state, and federal regulations, including health and safety standards, liquor licensing, and employment laws.

Keep PCI compliance and controls in check on regular basis.

Stay updated on industry trends, food safety protocols, and best practices in restaurant management.

What you bring

Previous experience as a restaurant manager, preferably in a steakhouse or high-end dining establishment.

Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.

Excellent customer service and communication skills.

Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials.

Proven track record in driving sales, achieving targets, and managing costs.

Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Knowledge of health and safety regulations and compliance.

Flexibility to work evenings, weekends, and holidays as required

What we offer :

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours :

As our hotel is open 24 / 7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnightsand holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons :

Learn more about Four Seasons Whistler on Social Media :

Instagram : @FSWhistler

Twitter : @FSWhistler

Facebook :

We look forward to receiving your application!

Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.