Bilingual French & English Customer Service Representative, Hybrid

Build a customer service career with one of Canada’s leading commercial & restaurant equipment service & repair companies.

Location- Scarborough, Hybrid role

This is a hybrid position 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you’ll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer : Hourly wage $20 / hr

Training & Development

Positive & Supportive Work Culture

Temp to Hire

Once hired on you’ll be eligible for :

Group health benefits after 3 months

Matching retirement program after 6 months of continuous service

5 days sick leave in a calendar year

10 days’ vacation in a calendar year

What You’ll Do

Answer incoming and outgoing calls professionally

Enter and process service requests in our system

Support the Service Department team

Manage customer requests from start to finish

Provide updates and coordinate with technicians and subagents

Handle warranty checks and COD payments

Jump in to help with other tasks as needed

What You Need

High school diploma

Previous customer service experience

Comfortable using ERP systems (training provided)

Good computer skills : Microsoft Office, Outlook

Fast typing and accurate data entry skills

Strong organization and multitasking abilities

Bilingual : Excellent spoken and written French and English

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