professional services manager - business services

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Advise project teams
• Analyzes the administrative issues in order to provide help to the employee
• Coordinate projects and programs
• Direct the operations of an organization or department that provides services
• Evaluate the operations of establishments that provide services to business
• Plan and organize the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Sort the technical problems in order to help the employee with established procedures
• Hire, train, direct and motivate staff
• Plan and control budget and expenditures
• Plan and direct research
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Plan, develop and organize the policies and procedures of establishments
• Provide customer service
• Monitor and evaluate

Area of specialization

• Business services

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large caseload
• Large workload
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Team player
• Innovation

Experience

• 2 years to less than 3 years

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers on-the-job training tailored to youth

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 hours per week