Senior Engineering Manager, Custom Development ServicesD2L • Kitchener, Ontario, Canada
Senior Engineering Manager, Custom Development Services
D2L • Kitchener, Ontario, Canada
21 days ago
Job type
- Full-time
Job descriptionClients are of utmost importance to you. You will act as trusted client-advocate within the D2L organization by helping assigned clients design and build extensible platform solutions You will provide consulting in a pre-sales capacity to support scopingpricingand pitching new opportunities You will provide agile development leadership to drive successful completion of client engagements for your team You will build andmaintainpositive relationships and encourage open dialogue and feedback with clients. You will act as a leadership sponsor and escalation point for customersrepresentingServices leadership with customer executives. Your efforts will drive towardachievement ofa 95% average CSAT score with our clients. You willrepresentServices leadership internally with executive level communicationregardingindividualprojectand overall portfolio health. You are focused on delivering business results. Youare responsible forforecasting and revenue delivery against plan services revenue. Youare responsible forbudget adherence across our entire portfolio projects and driving billableutilizationin the team to achieve 40% margin. Youare responsible fordriving a maintenance revenue stream and ensuring quality profitable delivery of solution maintenance against delivered solutions. You willbe responsible formanaging planning and reporting on projects and business metrics for the team including financial customer satisfaction andprojectssuccess. You willestablishacost effectivescalable partner network to ensure a quality elastic supply network is available to ensure capacity is not a limiting factor to revenue delivery. You will drive innovation and continual improvement within the department. You willpartnercross functionally to support GTM readiness for new offerings. You will work with teams across Services & broader D2L to bring new solution offerings to market based on feedback from the team and clients. You will identify opportunities to standardize and productize custom solutions for re-sale. You will proactively look for opportunities to grow the business and provide value to existing clients and prospects through new and improved capabilities and practices across the team. Strategic Planning : Developing and executing strategic plans for the department aligning with overall companyobjectives. Client Relationship Management : Building andmaintainingstrong relationships with clients understanding their needs and ensuringhigh levelsof customer satisfaction. Team Development : Mentoring and developing team members fostering a culture of continuous learning and professional growthand career progression. Financial Management : Budgeting and financial oversight of the professional services departmentmonitoringexpenses and revenue to achieve profitability. Problem-Solving : The ability to analyze complex issues and provide effective solutions to challenges that may arise during project delivery. Business Development : Identifyingopportunities for business growth working with sales teams to develop proposals and contributing to the expansion of the client base. Industry Knowledge : In-depth knowledge of the industry market trends and best practices in professional services. Customer Focus : Putting the clients needs first and ensuring that all services provided align with the clients goals and expectations. Team Collaboration : Encouraging collaboration and cross-functional teamwork among different departments within the organization. Quality Assurance : Ensuring the quality of service delivery and adherence to established standards and best practices. A bachelors degree in a relevant field such as web development or software engineering. Minimum 3 years of experience in people leadership with progressive experience managing web and full stack software development teams. Minimum 5years ina client facing / custom development / services environment.
General Description :
The Manager Custom Development Services is responsible for leading revenue generating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base. Your teams mission is to help our customers extend the capability of the Brightspace platform through public facing APIs integration and extension points. You are charged with continuing to grow and develop a team of highly skilled and passionate full-stack and front-end web developers.
You are an innovative customer oriented seasoned technical leader. Possesses a strong entrepreneurial spirit. Is an expert in cutting edge development practices. Enjoys working with external customers and internal partners to build a growing line of business while bringing inspiration and fun each and every day. Youll reap the rewards of your efforts watching the team grow and deliver exceptional customer experience to our clients.
Major Responsibilities (How Will I Make an Impact) :
This role is accountable for managinga revenuegenerating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base.
Performance and People
- You are passionate about people leadership.
- You will manage a team ofFront EndWeb Developers and Full Stack Software Developers
- You will coach and provide opportunities to grow their skillsprovidecareer path opportunities give regular feedback and create a collaborative and open environment.
- You will create and manage a web of internal team relationships and look for opportunities to collaborate andknowledge sharebetween your team and groups such as Product Management Product Development Sales and other Services teams.
- You will work closely with Product Management and Product Development to evolve and align to D2L SDK practices
Clients and Projects
Departmental and Revenue
Solutions & Offerings
Competencies (What youll bring to the role) :
Suggested Qualifications / Experience :
This position is to fill an existing vacancy
Required Experience :
Manager
Key Skills
Data Center Experience,ArcGIS,Cloud Infrastructure,Construction Estimating,Go,Mathcad,React,Redux,AWS,Software Development,Auto Estimating,Distributed Systems
Employment Type : Full Time
Experience : years
Vacancy : 1
Create a job alert for this search
Senior Engineering Manager Custom Development Services • Kitchener, Ontario, Canada
Similar jobs
Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions.We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a sh...Show more
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.Canada’s Scientific ...Show more
Job description Our client is a Leading Restoration Specialist in the GTA, providing 24-hour response to the personal and property needs of homeowners and commercial bus...Show more
We are seeking an experienced, PMP-certified Project Manager with hands-on Optical Transport experience and prior Ciena product solution experience.
The ideal candidate will demonstrate strong commu...Show more
Posted Monday, January 26, 2026 at 5 : 00 AM.This role is responsible for developing long term relationships with our clients, selling Maintenance and Janitorial Services and products, negotiating co...Show more
A leading facilities management provider is seeking an Account Manager in Brantford, Ontario.In this role, you will oversee custodial services and maintain client relationships while managing proje...Show more
A leading engineering consultancy in Kitchener is looking for a Branch Manager / Senior Project Manager to lead operations.
The ideal candidate will have over 10 years of experience in engineering con...Show more
What if you could redefine what’s possible? With us, you can.You want purpose, growth, opportunity.We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth a...Show more
All your facility maintenance services.GDI provides best in class integrated, high level, facility maintenance services to Canada and the United States.
We have more than 30,000 team members who con...Show more
Director of Development & Communications About Connected Canadians Connected Canadians is Canadas l...Show more
Job Title : Senior Project Manager.Location : Remote (ET working hours mandatory).Position Type : Full-time, contract.Salary Range : 60,000 - 70,000 CAD annually.
We help movements, nonprofits, and miss...Show more
Senior Customer Success Manager – Corporate / Government (Bilingual).D2L is a cloud company that modernizes education and builds the Future of Work.
The company is at the heart of the largest transfor...Show more
A leading technology solutions provider in Ontario is seeking an experienced IT Project Manager to oversee complex IT projects.
Candidates must have 7-10 years of expertise in delivering projects, a...Show more
Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Show more
About the Company Global consulting firm is seeking an experienced Accident Reconstruction Engineer.The ideal c...Show more
Company Background TekRek has partnered with a fast growing firm specializing in AI enablement and data optimization.Our client works with some of the top tier technolog...Show more
RahrBSG is looking for a Sales Manager 2 in Ontario.The Sales Manager 2 manages an intermediate market segment by proactively acquiring new accounts and identifying existing customers who are under...Show more
Our founding team has built and shipped game-changing digital products at Canada's leading financial institutions.Now we're taking everything we've learned and building something bolder, faster, an...Show more
Engineering
WestRock Company • Guelph
Full-time
Last updated: 29 days ago • Promoted
Manager SR&ED (Mechanical / Chemical Engineering)
KPMG LLP Canada • Kitchener
Full-time
Last updated: 14 days ago • Promoted
Disaster Restoration Project Manager
SearchLabs • brantford, ON, ca
Full-time
Last updated: 21 days ago • Promoted
Project Manager (Optical Transport)
Flint International • guelph, ON, ca
Full-time
Last updated: 21 days ago • Promoted
Business Development Manager, Ontario
United Services Group • Kitchener
Full-time
Last updated: 14 days ago • Promoted
Facilities Account Manager : Client Success & Growth
Dexterra • Brantford
Full-time
Last updated: 5 days ago • Promoted
Branch Manager & Senior PM : Lead Innovation & Growth
GEI Consultants • Kitchener
Full-time
Last updated: 14 days ago • Promoted
Senior Technical Manager, Archaeology
WSP in Canada • Kitchener, Region of Waterloo, Canada
Full-time
Last updated: 3 days ago • Promoted
Business Development Manager
GDI Integrated Facility Services • Kitchener
Full-time
Last updated: 1 day ago • Promoted
Director of Development & Communications
Connected Canadians • guelph, ON, ca
Full-time +1
Last updated: 21 days ago • Promoted
Senior Project Manager
Sarah Ali Philanthropy Inc. • guelph, on, ca
Full-time
Last updated: 3 days ago • Promoted
Senior Customer Success Manager – Corporate / Government (Bilingual)
Course Merchant • Kitchener
Full-time
Last updated: 14 days ago • Promoted
Senior IT Delivery Lead : Modern Systems & Integration
Cyber-Infomax Solutions Inc. • Guelph
Full-time
Last updated: 1 day ago • Promoted
Managed Services Manager
Gogh Solutions • guelph, ON, ca
Full-time
Last updated: 3 days ago • Promoted
Senior Accident Reconstruction Engineer
Confidential Jobs • guelph, ON, ca
Full-time
Last updated: 7 days ago • Promoted
Senior Analytics Engineer
TekRek • guelph, ON, ca
Full-time
Last updated: 20 days ago • Promoted
Sales Manager 2
RahrBSG • Guelph, ON, CA
Full-time
Last updated: 20 days ago
Senior Product Manager
fintex • guelph, on, ca
Full-time
Last updated: 7 days ago • Promoted