Service Manager

Job Duties

:

• Manage the day-to-day Service workflow.
• Direct and schedule activities of all team members.
• Handle escalated customer concerns.
• Establish processes & standards to ensure customer satisfaction and efficient operations.
• Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.
• Forecast and set goals and objectives for the departments.
• Develop and execute effective marketing campaigns.
• Liaise and manage relationships with factory representatives.
• Collaborate with other department managers to effect efficient operations and to improve processes.
• Procure shop equipment.
• Supervising and keeping record of shop equipment maintenance.
• Other duties as required.

What We Look For:

• 2+ years of previous Service Management experience is required.
• Strong ability to coach, train and motivate team members to high levels of performance.
• Experience using CDK software is an asset.
• Valuable client relation skills, with track record of developing and retaining long term relationships.
• Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
• Excellent verbal and written English communication skills.
• Strong computer skills. MS Office, web applications, etc.
• Valid Ontario Driver’s License, with a clean driver’s abstract.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.