Job Summary :
We are looking for a person who is genuinely excited to help customers every single day, no matter how simple or complex their problem.
Someone patient, empathetic, and passionately communicative. Someone who loves to talk and correspond. The ideal candidate can put themselves in our customers’ shoes and advocate for them when necessary, ensuring we provide solutions in a timely manner and updating processes to improve efficiency and customer satisfaction.
They know that customer feedback is priceless, and diligently work to gather and compile it to help improve our services.
Problem-solving also comes naturally to them, and they are confident in troubleshooting and will do the research necessary if they don’t have enough information to resolve a customer concern.
In short, we are looking for a deeply empathetic, customer, detail and operations-oriented people-person to join our rapidly growing team.
In this role, you will act as the main liaison between our customers, our internal team across all branches, and the company.
Accuracy and attention to detail are vital in this process as well as the ability to meet specified deadlines.
E-Commerce CSR Responsibilities :
- Correspond with customers to resolve issues and or answer requests
- Assists all internal and external customers in a professional manner.
- Activate ecommerce customers and support eCommerce account management functions
- Identify and assess customer needs to achieve satisfaction quickly and efficiently and to implement change when necessary
- Build sustainable relationships and trust with customers through open and interactive communication - you will be the "face" of our company
- Provide appropriate solutions and alternatives within an appropriate amount of time
- Take the extra mile to engage customers
- Generate internal and customer facing training materials
- Assist Ecommerce Manager with daily functions / needs
E-Commerce CSR Preferred skills :
- Proficient with spreadsheet, word processing, email
- Skilled with conflict management while keeping professional composure
- Excellent written and verbal communication skills
- Regular and reliable attendance
- Strong desire to be a part of a team to achieve personal and company goals
- 2+ years in customer service
- Experience with Zendesk is an asset
- 2+ years in eCommerce is an asset
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