Full-Time Permanent | 37.5 hours per week
About National Service Dogs
National Service Dogs (NSD) is a Canadian charitable organization dedicated to changing lives through service. For nearly 30 years, NSD has partnered with individuals, families, and communities to provide highly trained service dogs supporting children with autism, veterans and first responders with PTSD, and community mental health and wellness initiatives.
At NSD, we are grounded in trauma-informed, person-centred, and ethical practice, and we believe in the power of the human–canine bond to foster safety, independence, and belonging.
The Opportunity
NSD is seeking a compassionate, skilled, and collaborative Social Worker, Client Services to join our Client Services team. Reporting to the Director of People and Programs, this role plays a critical part in ensuring safe, ethical, and effective service dog placements through comprehensive assessment, onboarding, and long-term client support.
This position is ideal for a social worker who values relationship-based practice, interdisciplinary collaboration, and meaningful, long-term impact with clients and their families.
Key Responsibilities : Client Assessment & Intake
- Conduct comprehensive interviews and psychosocial assessments with prospective clients and families
- Assess client needs, strengths, risks, and readiness for service dog placement
- Determine eligibility and appropriateness of placement in alignment with NSD policies, ethical standards, and program criteria
- Support informed decision-making with clients through clear, compassionate communication
Placement Readiness & Onboarding
Collaborate with internal teams to support client onboarding and placement preparationContribute to and support delivery of placement training and education for clients and caregiversEnsure clients understand responsibilities, expectations, and ongoing care requirements related to service dog partnershipsOngoing Client & Graduate Support
Provide post-placement follow-up, support, and coaching to clients and familiesConduct regular check-ins, evaluations, and recertifications to ensure successful, ethical, and safe placementsRespond to emerging concerns using strong assessment, problem-solving, and crisis intervention skillsFacilitate referrals and connections to community, healthcare, and educational supports as neededWork collaboratively with healthcare providers, educators, therapists, and other professionals supporting NSD clientsParticipate in interdisciplinary planning and case discussionsContribute to continuous program improvement through feedback, evaluation, and shared learningMaintain accurate, timely, and confidential clinical documentation , reports, and referralsParticipate in program evaluation and outcome measurement activitiesSupport outreach, public education, and awareness activities that promote understanding of service dogs and NSD programsQualifications & Experience
Master of Social Work (MSW) from an accredited institutionRegistration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)Minimum 3 years of professional experience supporting individuals with autism, PTSD, and / or mental health diagnosesDemonstrated experience with psychosocial assessment, case management, and crisis interventionStrong understanding of trauma-informed, strengths-based, and person-centred practiceExcellent written and verbal communication skillsValid driver’s license and ability to travel to support clients and program needsAbility to travel throughout CanadaPreferred / Assets
Experience working alongside healthcare, education, or community-based service systemsComfort working in both structured and dynamic environmentsDog handling experience or comfort working with dogs is considered an assetWhy Join NSD
Be part of a mission-driven organization with nearly 30 years of national impactWork in a collaborative, values-based environment that prioritizes ethical practice and wellbeingEngage in meaningful, long-term relationships with clients and familiesOpportunity to contribute to innovative service dog programs that change lives every dayInterested candidates please submit a resume and cover letter to rochelle@nsd.on.ca
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