Data Analyst (Quality)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

House of Friendship is a charitable social service agency serving thousands, providing addiction treatment, food, housing, and community resources throughout Waterloo Region. The Quality team stewards the data, evaluation, processes and frameworks that support House of Friendship’s team members, leaders, and Board of Directors to manage privacy and risk, ensure program reporting compliance, maintain accreditation, and improve the quality of our services. The Data Analyst serves as the in-house expert on analyzing, interpreting and generating reports from program and participant health record data – enabling our organizational leaders, team members and external interest-holders to derive meaning and insights from our data. They will liaise with internal and external interest-holders to understand their needs; collaboratively develop robust data processes and tools; and generate and disseminate reporting outputs. The Data Analyst will assist with staff training, audit processes and administration of our program data and participant record systems.

Key Responsibilities

Analyzes, interprets, and develops reports on program and participant record data to meet strategic and operational needs of the organization, including :

• Liaises with internal and external interest-holders to understand their needs, identifying tools, reports and outputs that will meet those needs
• Provides the Data Coordinator with requirements to enable technical development of data and reporting tools
• Incorporates data and information from a variety of sources (quantitative and qualitative) to improve insight generation
• Generates reports and presents insights to support decision-making and knowledge dissemination internally and externally
• Conducts validity and data quality checks, as needed, on program data and reporting outputs created by others

Supports Data & Insights Manager and program leaders with implementation and continuous improvement of participant record systems (primarily EMHware), including :

Job Specific Knowledge / Skills

Education / Experience

Critical Skills

Compensation

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits :

Rate of Pay

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade : 5

Min : $27.31

Mid : $31.34

Max : $35.37

Working Conditions

This role is being posted to fill a current vacancy.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and / or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here :

https : / / house-of-friendship.hirehive.com / data-analyst-quality-kitchener-on-TbUmxN

By end of day January 27, 2026.

#J-18808-Ljbffr