Overview
We are seeking a detail-oriented and proactive IT Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and supporting our IT infrastructure, ensuring smooth operations and providing exceptional customer service. This position requires strong communication skills and a solid understanding of computer networking, software troubleshooting, and help desk support.
Responsibilities
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals
- Provide expertise and support during systems upgrades, installations, conversions and file maintenance
- Oversee systems development and enhancement and the integration of new systems with existing systems
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
- Oversee provision of end-user services, including help desk and technical support services
- Ensure cybersecurity measures are implemented and maintained, including system monitoring, patch management, antivirus, and firewall configurations
- Stay up to date with the latest technologies and evaluate new solutions and implementations to ensure they meet business and system requirements
- Manage IT inventory, including computers, servers, routers, switches, printers, and backup solutions
- Manage servers, security solutions, network hardware and equipment
- Manage telecommunications infrastructure and development plans, projects, policies and procedures
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
Requirements
2 to 3 years proven experience in IT SolutionsMicrosoft Exchange Administration ExperienceKnowledge of cybersecurity principles, including system security, threat detection, patch management, and endpoint protection.External / Internal DNS management, Domain ManagementDesktop support & familiarity with ticketing systemsAssets
Dental software and / or healthcare experience, knowledge of PIPEDA / PHIPAWord-press Website Management / Development ExperienceCloud backup knowledge & local backup experienceCabling / wiring experience (Cat5 / 6, running cable, patching cable)Experience with Fortinet, SonicWall, Ubiquiti, Cisco, routers / firewallsExperience with Grand stream, Yeastar, Asterisk-based phone systemsJoin us as an IT Coordinator where you can leverage your skills in a supportive environment while contributing to the success of our organization.
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