Remote /Hybrid Bilingual Customer Service Representative - Montreal

We are seeking a Bilingual Customer Service Representative who is fluent in English and French, with experience in a call center environment and a passion for fashion and retail. !

Join our team and create unforgettable experiences for style-savvy women during the bustling Holiday Season. If you’re enthusiastic about providing exceptional service and thrive in a fast-paced, dynamic environment, this role is perfect for you!

Position : Bilingual Customer Service Representative

4 Months Contract

Hybrid : Office In Montreal, accessible by public transport (Sauvé metro station)

1 day in office, 4 Days WORK FROM HOME (WEEK)

Salary : $21

Availability to work Monday to Friday 9am-6 : 15pm and Saturday - Sunday 9am-5pm

Note : Fluency in both English and French is required. Candidates must have call center experience and a passion for fashion and retail.

Additionally, you must have your own smartphone and a working laptop / PC.

That is not a PART TIME posiiton !

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Advantages

• Hybrid workstyle
• Nice workspace / Cafeteria / Restaurant on site
• Office In Montreal, accessible by public transport (Sauvé metro station)
• 37.5 Hours a week
• Possibility of Permanency
• Paid 4 week training + fix schedule ( Mon-Fri)
• Dynamic and stimulating work environment
• 1 day in office, 4 Days WORK FROM HOME (WEEK)

Responsibilities

• Responding to customer inquiries via phone, email, and chat
• Providing accurate information about promotions, products, services, and policies
• Assisting customers in placing orders, tracking shipments, and processing returns or exchanges
• Resolving customer complaints and issues in a timely and professional manner
• 1 day in office, 4 Days WORK FROM HOME (WEEK)

Qualifications

• Must be Bilingual ( FRENCH and ENGLISH)
• Call Center Experience required
• E-commerce Experience
• Experience in chat support
• Be tech savvy ( Computer knowledge and MS Office 365 )
• Be available from Monday-Sunday
• Must have your own Smartphone and working Laptop / PC

Summary

Note : Fluency in both English and French is required. Candidates must have call center experience and a passion for fashion and retail.

Additionally, you must have your own smartphone and a working laptop / PC.

1 journée au bureau, 4 jours de TRAVAIL À DOMICILE (SEMAINE)

If you’re ready to make a difference and meet the qualifications, apply for this exciting opportunity today! You can :

• Apply directly to this posting
• Send your resume to [email protected] with the subject : " Bilingual Customer Service Representative Fashion Montreal "

Don’t miss out on the chance to join a team that values and celebrates its members!

Only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.