Client Services Assistant

Support CHC food programs by securing community donations preparing food items for market and picking up surplus food donations from local partners. Community Healthcaring KW provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care health promotion illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team we provide services and supports that address the social determinants of health including factors and barriers such as poverty inadequate housing food insecurity substance use language and culture as well as stigma and social exclusion.

Community Healthcaring KW works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians Nurse Practitioners Registered Nurses Social Workers Dietitians Chiropodists Pharmacists Psychiatrists Health Promoters Community Health Workers Administrative Staff and Volunteers.

We invite you to consider this opportunity to join our team and contribute to this important work.

The Health Centre is currently recruiting for the following position :

Job Title : Client Services Assistant - Food Program

Pay : $21.84 - $25.72 per hour

Full-Time Fixed Term Contract - FTE 1.0 until November 2025

Job Summary :

As part of the Health and Wellness Team at Community Healthcaring Kitchener-Waterloo (CHC) the Client Services Assistant will collaborate to build and implement programming that supports individuals and communities to reach their own goals. Programs will focus on participants gaining healthy habits while also building social networks that will persist into their addition to assisting with health and wellness programs the Client Services Assistant will take a lead role in the Food Market help volunteers and participate in social prescribing follow up at the Centre.

Community Program Responsibilities :

• To assist the Health and Wellness team with the coordination and co facilitation of various in person and community-based programs that focus on life-skill development capacity building volunteerism and social networking.
• Help with program recruitment registration set up community displays and program / service evaluations and client feedback at CHC.
• To support Health Promoter and Community Health Worker with social prescribing by using EMR (electronic medical records) performing follow up calls entering data and program promotion within the CHC.
• Actively listen to and provide resources to clients who face barriers to services; older adults refugees families experiencing poverty those who are unsheltered and people with mental health and addictions.

Food Program Responsibilities :

General Responsibilities :

Accountability :

This position reports to : Manager Health Wellness

Qualifications :

Benefit package :

Application Deadline : November 7 2025

Schedule :

Monday Tuesday Thursday 9 : 00am to 5 : 00pm

Wednesday 9 : 00am to 5 : 00pm and / or 12 : 00pm- 8 : 00pm

Friday 8 : 00am- 4 : 00pm

The Health Centre values the diversity of its staff and welcomes applications from people of all races ethnicity religions culture sexual orientation gender identity and those with disabilities.

Individuals with a disability requiring accommodation during the application and / or the interview process should contact so that suitable arrangements can be made.

Personal information submitted will only be used for the purposes of this recruitment process.

We appreciate all expressions of interest; however only those selected for an interview will be contacted.

Key Skills

Business Development,Customer Services,Journal Entries,Powerpiont,Account Management,Communication,CRM,General Ledger Accounts,Salesforce,Project Management,Client Services,Payroll,Customer Relationships,Client Management,Data Analysis

Employment Type : Contract

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 25