Job Description
Some of what you will do :
As the Manager of Credit & collections, this role is a centralized service and critical to ensuring the efficiency and effectiveness of the Credit & Collection Organization and will be instrumental in the successful sustainability of our future growth.
The main functions of this position include oversight and continuous improvement of the Credit & Collections function, including the management of company risks and exposures.
Specifically, You Will :
- Manage team to drive positive cash flow and minimize bad debts.
- Manage all aspects of team's performance and individual associate performance.
- Ensure delivery of business results by meeting or exceeding SLAs.
- Continuously evaluate all credit and collections processes to mitigate corporate risk and report on all potential corporate exposures due to receivables issues.
- Direct communication with all customer types for collection / negotiation purposes.
- Direct communication with internal partners including Sales, Business Development, Customer Care, Customer Maintenance and IT.
- Ability to work with direct reports to create career development plans by identifying and documenting appropriate career and skill development goals, milestones, and measures.
Some of what you need :
- College diploma in finance, business or related field.
- Bilingual work experience is an asset - fluent in English and French.
- Preferred - Certified Credit Professional designation or enrolled in program.
- Knowledgeable of cash application processes and various payment methods.
- Familiar with bankruptcy / receivership processes.
- Minimum 5 years of experience in a B2B credit / collections environment.
- Minimum 3 years of supervisory or management experience.
Some of what you will get :
- Associate discount
- Health and Dental benefits
- RRSP / DPSP
- Performance bonuses
- Learning & Development programs
- And more...
Bringyourpassion
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About Us
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.
About the Team
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print / Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting.
We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs.
We are looking for people who are curious, passionate and put the customer first.
We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.
If you have a disability or special need that requires accommodation, please let us know.
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