Supervisor, passengers services

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism.

We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Job Description

JOB SUMMARY

The incumbent is responsible for overseeing all aspects of ground operations and ensuring that they meet Air Transat's high standards and safety requirements.

As an ambassador for the Company, the Supervisor will also promote and maintain a safety culture at all times.

JOB RESPONSIBILITIES

• Ensure compliance with Air Transat's airport policies and procedures regarding the treatment of passengers, both in terms of check-in and boarding by assisting and supervising the handler's teams ;
• Communicate the guidelines to the airport's business partners;
• As required, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers ;
• Conduct station inspections in accordance with company programs, identify corrective actions and ensure their implementation;
• Provide coaching and mentoring to operational teams, both those of Air Transat and the various service providers;
• Manage station delays, emergency events and irregular operations;
• Work closely with airport authorities, government agencies and ground handling agents.

Qualifications

• College diploma or equivalent related experience (an asset);
• Speciality : minimum of 7 to 9 years pertinent experience in passenger services with at least 3 years in a leadership role ;
• Extensive experience with above and below the wing operations ;
• Languages : French and English (written and spoken) ;
• Familiar with Transport Canada airline regulations, CBSA and USCBP regulations ;
• Computer systems : Microsoft Office ;
• Excellent communicator, leader and adept at multitasking ;
• Must be flexible to work all hours / days (irregular hours) as dictated by operational requirements ;
• Excellent organizational and customer service skills, professionalism, and autonomy ;
• Sense of leadership, diplomacy, and team spirit ;
• Demonstrated ability to work effectively under pressure.

Additional Information

The workplace is at the airport and the work schedule is 4 days of 10 hours per week (day, evening, night, in rotation).

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel.

We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy.

Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.