Business Application Analyst III

Description

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Department Overview

TD AI Platform enables the enterprise rollout and sustainment of AI capabilities across TD. The Business Application Management (BAM) function supports operational readiness, intake governance, platform operations, user enablement, and sustainment of AI infrastructure and services at scale.

Role Summary

As a Level 8 Business Application Analyst, you will independently manage complex intake, platform operations, and sustainment activities supporting the TD AI Platform. You will coordinate across stakeholders, ensure governance alignment, and drive continuous improvement to enable the platform to scale safely and efficiently.

Key Accountabilities

Customer

• Triage, evaluate, and document intake requests related to AI platform infrastructure builds and support.
• Assess feasibility, readiness, and alignment with platform standards and business objectives.
• Coordinate end-to-end follow-through with engineering and IT partners.
• Act as a primary point of contact for operational support; communicate ownership, decisions, and timelines.
• Diagnose issues, assess impact, and escalate complex or ambiguous items appropriately.
• Develop and maintain reports and dashboards related to usage, performance, quotas, and chargeback inventory.

Shareholder

• Ensure adherence to data governance, privacy, legal, and compliance requirements.
• Support platform risk management by identifying control gaps and contributing to mitigation strategies.
• Contribute to operational planning, demand forecasting, and capacity visibility.
• Drive continuous improvement through workflow optimization and automation.

Employee / Team

• Promote a collaborative, accountable, and inclusive team environment.
• Develop and maintain workflows, runbooks, decision trees, and user-facing documentation.
• Provide informal guidance and knowledge transfer to junior analysts.

Breadth & Depth (Level 8)

• Advanced professional role with strong working knowledge of AI platforms and cloud infrastructure.
• Operates independently within established frameworks and escalates when risk exceeds thresholds.
• Coordinates multiple initiatives and stakeholders simultaneously.
• Influences outcomes without direct authority.

Experience & Education

• Undergraduate degree or equivalent practical experience.
• Typically 7–10+ years of relevant experience in business application management or platform operations.
• Required: JIRA, Confluence.
• Nice to have: Azure Portal, PowerApps, Power BI, AI platform exposure.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet