Director, Customer Applications

Overview

Director, Customer Applications

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link / button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Please see Special Instructions for more details. We know imposter syndrome can get in the way, but we truly value diverse perspectives. Don’t hesitate to apply—submit your application today!

Position Details

Posting Summary Competition Number 20260017A / S Position Title Director, Customer Applications Faculty / Department Information Services Unit IS-Customer Applications Employee Group Out of Scope Collective Agreement Consideration Open to the Public. CUPE 5791 Job Family Category Staff Number of Vacancies 1

Position Summary

Are you a strategic, forward‑thinking IT leader ready to drive enterprise application innovation, architecture, and customer‑focused solutions across the University of Regina? Join us as our new Director, Customer Applications!

As an integral part of the University of Regina, Information Services supports students, faculty and staff. Information Services does this by ensuring that knowledgeable personnel, services, and technologies are available to foster learning, teaching, research and effective university administration. Reporting to the AVP of Information Services, the Director Customer Applications is responsible for ensuring coordination occurs between Information Services and the various University departments regarding a variety of administrative systems.

What You’ll Do

The Director’s primary functions are related to leadership in planning, organizing, staffing, directing and financial management of :

The development and ongoing support of an enterprise application architecture

All business process analysis, application development, its integration and project management through implementation.

Management of application security and access for the Banner ERP and other systems consistent with the enterprise application architecture.

All application integration maintenance and support consistent with the enterprise application architecture.

Support of enterprise reporting platforms, such as CASPUR.

All database administration, data management and related security

All staff coaching, recruiting, mentoring and development within their area of responsibility.

Plus More :

Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

Why Join Us?

At the University of Regina, we’re more than just a campus – we’re a community! Join our team and enjoy :

Meaningful Impact :

Your work directly contributes to creating a better environment for students, faculty, and staff.

Professional Growth :

We support your development, offering opportunities for advancement and learning.

Work-Life Balance :

We value your well-being and know your personal life is most important!

Dynamic and Inclusive Workplace :

We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.

Innovation Culture :

We encourage fresh ideas and innovative thinking.

Competitive Compensation :

We offer a competitive compensation package and benefits to reward your talent. A few of these benefits include Health / Dental / Vision Benefits, flexible spending accounts, Defined Contribution Pension Plan, and much more!

Position Requirements

What You’ll Bring to this Position :

A university degree in computer science, administration, commerce or a related discipline

Minimum 10 years of experience in application development, project management, managing technical staff, and business analysis.

An equivalent combination of education, training and experience.

Desired certifications in any of the following :

TOGAF (The Open Group Architecture Framework)

Certified Enterprise Architect Professional ( CEAP )

Zachman Framework Certification

AWS Certified Solutions Architect

Skills That Will Ensure Your Success in the Role

Previous experience managing an application development and maintenance service.

Previous experience participating in the development of a project management methodology.

Previous experience participating in the development of a business analysis methodology.

Knowledge of database management systems and database administration process and best practice.

Demonstrated experience in policy development.

Knowledge of information security, disaster recovery and business continuance process and best practice.

Knowledge of IT Governance and Risk Management.

Demonstrated experience with Enterprise Architecture domains :

Frameworks (e.g., TOGAF, Zachman)

Cloud Computing ( AWS, Azure)

Cybersecurity Principles

Data Management and Integration

Software Development Life Cycle ( SDLC )

Regulatory Compliance (e.g., GDPR, PIPEDA, HIPPA, LAFOIP)

Business Process Modelling

Proven ability to think strategically.

Thorough understanding of business concepts and developed skills in human resources management, budgeting, marketing, and customer service.

Demonstrated knowledge, ability and skill to appropriately hire, manage, support, discipline and dismiss staff.

Proven knowledge and ability to develop, implement, staff and direct an application development and integration service for a large and complex customer base.

Demonstrated experience in effectively introducing organizational change.

Proven problem solving and independent innovative decision-making skills and abilities.

Proven customer service orientation skills.

Proven ability to work independently as well as with committees and teams.

Demonstrated communication and presentation skills and the ability to clearly communicate complex concepts and ideas to influence senior decision-makers and other stakeholders.

Demonstrated ability to negotiate effectively with vendors, faculty, staff and other managers at all levels of the University.

Additional Information

Physical Demands

• Pay Grade OOS 10
• Salary Range $126,149.00 - $189,222.00 annually
• Status Permanent
• Work Hours Full-Time / Part-Time Full Time

Posting Details

Post Date : 02 / 04 / 2026

Diversity Statement

The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by The Saskatchewan Human Rights Code, 2018.

Supplemental Questions

Required fields are indicated with an asterisk (

Documents Required

Required Documents

Resume / Curriculum Vitae

Cover Letter

Optional Documents

Reference Contact Info

#J-18808-Ljbffr