Description
Are you passionate about customer service and want to develop within a dynamic company? Are you customer-focused?
Join our Individual Insurance Customer and Partner Services team! We have an opening for a non sales, non-solicitation Customer Service Representative! In a contact center environment, you'll be responsible for providing outstanding customer service to policyholders and brokers.
Communications are mainly by telephone or e-mail, and are related to our products, contract clauses, insurance coverages, and claims, among other things.
More specifically, your responsibilities will include :
- Provide information by telephone and e-mail to our customers and distributors to meet their needs and expectations
- Respond to a variety of inquiries that may include questions on procedures, products, banking transactions, follow-ups on pending applications, and tax and legal aspects.
- Provide support for the processing of various transactions, as required
- Analyze complex cases and complaints and negotiate mutually satisfactory solutions within company guidelines
- Identify rules and procedures that need updating, and suggest improvements to streamline processes and increase efficiency
- Share knowledge to contribute to the smooth running of the department
- Provide training and support and contribute to a positive and collaborative work environment
- Contribute to the achievement of department objectives based on visual indicators and established protocols, and take action where necessary
- Actively participate in daily department meetings and contribute ideas for improvement.
Profile required :
- Minimum 2 years' experience in a call center or customer service position.
- Excellent communication skills, both oral and written
- Team spirit and positive attitude
- Excellent interpersonal skills
- Ability to manage change
- Good stress management
- Ability to work with a computer and various software programs
We offer :
- No sales or solicitation
- Full training provided
- A 35-hour work week between 8 : 00 am and 5 : 00 pm, Monday to Friday
- Salary starting from $51,000
- Access to a newly equipped gym in our new premises
- Full range of benefits, including group insurance, pension plan, stock purchase plan
- Permanent position
We care about our employees and want to keep our talent! and you too will be able to live the customer experience!
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