Compensation
$22.00 - $27.21 CAD
Location
Dryden, Ontario, Canada
About the Role
Customer Experience Associate at TD Canada Trust. Join the frontline team to build lasting customer relationships and promote banking solutions.
Department Overview
At TD Canada Trust, we perform a broad range of customer service transactions, provide information and advice, and promote products and services to enhance customer experience.
Responsibilities
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Requirements
High School diploma and / or 1+ years of relevant experienceUndergraduate degree or equivalent is an assetStrong administration, organizational, planning and time management skills to work in a fast-paced environmentHands‑on knowledge of using MS Office (Word, Excel, Outlook) and internetA go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing prioritiesA dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective mannerExigences Linguistiques (Québec Seulement)
Sans Objet
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing and Sales
Industry
Banking
Application Process
We will communicate with selected candidates to schedule interviews and notify all applicants of decisions. Accessibility measures are available upon request.
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