Assoc., Expérience client

Compensation

$22.00 - $27.21 CAD

Location

Dryden, Ontario, Canada

About the Role

Customer Experience Associate at TD Canada Trust. Join the frontline team to build lasting customer relationships and promote banking solutions.

Department Overview

At TD Canada Trust, we perform a broad range of customer service transactions, provide information and advice, and promote products and services to enhance customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Requirements

Exigences Linguistiques (Québec Seulement)

Sans Objet

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Marketing and Sales

Industry

Banking

Application Process

We will communicate with selected candidates to schedule interviews and notify all applicants of decisions. Accessibility measures are available upon request.

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