Shelter Manager

Reports To : Director, Programs and Services

Permanent, full-time (35 hours per week), as well as on-call responsibilities

Salary : $75,000 to $80,000 commensurate with experience

About The Denise House

The Denise House is a 33-bed shelter and Community Support Service for women who have experienced gender-based violence, with or without children, located in Oshawa.

We are currently seeking to expand and strengthen our core leadership team with the addition of a Shelter Manager.

Position Summary

Reporting to the Director of Programs and Services and serving as a member of the leadership team, the Shelter Manager oversees all aspects of The Denise House shelter, including daily operations, financial oversight, staff supervision, programming, program development and evaluation, as well as service delivery. The Shelter Manager also plays a key role in community collaboration and advocacy initiatives.

Responsibilities and Duties

• Provides leadership and day-to-day supervision to a multidisciplinary team of unionized staff, as well as students and volunteers, delivering counselling, group programming, case management, and daily shelter services to clients.
• Manages staff scheduling and payroll processes in accordance with the applicable collective agreement, organizational policies, and legislative requirements.
• Conducts ongoing supervision, coaching, and performance evaluations consistent with collective agreement provisions and organizational practices.
• Ensures the delivery of high-quality, inclusive, client-centered, strengths-based, trauma-informed, accessible, anti-oppressive, and culturally responsive services that meet client needs, community priorities, and all program targets.
• Fosters positive labour–management relationships and works collaboratively with staff, union representatives, colleagues, and internal and external stakeholders.
• Represents the organization and participates in relevant community tables and networks, as appropriate.
• Ensures effective staff engagement and the efficient use of resources in the delivery of services, in compliance with program guidelines and collective agreement requirements.
• Manages resources responsibly, uses data to support planning and performance monitoring, and ensures adherence to all relevant policies, procedures, and legislative obligations.
• Ensures staff compliance with program standards and aligns team operations with The Denise House’s vision, mission, values, and collective agreement obligations.
• Regularly reviews internal service delivery and external initiatives against best practices and leads continuous quality improvement initiatives across all areas of the team’s work.

Experience & Qualifications

If you are interested in applying for this position, do sovia email by February 9, 2026, to dkoeper@thedenisehouse.com or by mail to :

Only those chosen for an interview will be contacted. If you require any support or accommodation in order to fully participate in an interview, please let us know at the time of scheduling.

The Denise House is committed to building an inclusive, anti-oppressive, and equitable workplace that reflects the diverse communities we serve. We welcome applications from women and gender-diverse people of all races, ethnicities, cultures, religions, abilities, sexual orientations, and gender identities. We especially encourage applications from Indigenous, Black, racialized, 2SLGBTQIA+, newcomer, and disabled communities, as well as those with lived experience of gender-based violence.

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