Patient Services Specialist

Join to apply for the Patient Services Specialist role at FYidoctors

Our FYidoctors - Kitchener - Waterloo clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy! This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday. You will play a critical role within FYidoctors by delivering world‑class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre‑testing duties and will often be the first point of contact with patients. If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

What Will You Be Doing?

• Warmly greeting patients as they enter our clinic
• Checking patients in and out of the office
• Communicating with patients in person, by phone, and by email
• Managing appointment bookings, prescription printouts and billing and payments
• Administering pre‑testing services
• Upholding excellent customer service standards

What Do You Bring?

How You'll Benefit :

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $18.92 to $19.38 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.

#J-18808-Ljbffr