Restaurant Manager

Position : Restaurant Manager, Bar Oso

Reports to : Restaurant Director

Oso meaning bear in Spanish, an homage to Whistler’s wildlife is open daily and offers a profusion of Spanish-influenced small plates, tapas, and house-made charcuterie.

The long, convivial bar is the ultimate place to meet for hand-crafted cocktails and inspired wines.

POSITION SUMMARY :

The Restaurant Manager will oversee and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

The incumbent will be involved with all aspects of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Other duties may be assigned as required)

• Lead the delivery of an unforgettable culinary experience for guests
• Set staff work schedules and monitor staff performance
• Actively participate in the recruitment, training, mentorships and support of all team members
• Develop a strong and positive rapport with staff and guests; resolve guest complaints
• Drive positive results and aligns with business goals
• Handle pre-event coordination for special events, including responding to requests for event menus and pricing, creating event proposals, and following up with potential clients
• Meet with potential clients to discuss event plans, set up, and menu options
• Act as key liaison between the restaurant management team and head office team
• Collect all onboarding documents for new hires and ensure completion, update head office of any personnel changes in a timely manner
• Process cash orders, cash dispersals, and tip pool reconciliation
• Review invoices entered into inventory systems by front and back of house teams for accuracy
• Ensure team members are equipped with necessary tools and equipment to perform their jobs efficiently

REQUIRED EXPERIENCE AND QUALIFICATIONS :

• Previous experience in a premium food and beverage operation
• Well-organized and able to work at speed and deal with high volume
• Highly committed to a premium level of quality
• A solutions provider committed to a vision of service to create an ultimate guest experience
• Strong English communication skills, both oral and written
• Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Ability to handle conflicting deadlines and prioritize multiple tasks
• Flexibility to work evenings, weekends, and holidays
• A professionally recognized wine certificate is an asset (WSET or equivalent)

This position will remain open until filled.