Senior Manager, Digital Product Management - Global Accounts Receivable

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.

Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Accounts Receivables team is part of the Enterprise Platforms Centre of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commercial initiatives that help grow revenue, deepen customer engagement, and increase card member value.

Our Mission

We are looking for a talented and driven Senior Manager, Digital Product Management - Global Accounts Receivable to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our global next generation cloud based microservices platform for Accounts Receivable.

In this role, you will act as the Accounts Receivable Product Manager for the North American Consumer and Small Business Solutions markets.

You will collaborate with Product Owners and Engineering to build customer experiences for new and existing Charge and Revolve card products on our new Accounts Receivable platform.

You will also be responsible for defining common platform capabilities that can be leveraged globally by all products and markets, to improve scalability of the platform.

Who are we looking for?

To be successful in this role, candidates should have a deep understanding of Accounts Receivable business processes such as transaction processing, payment handling, interest calculation, minimum payment calculation, delinquency / ageing and billing.

Candidates with a background in card issuing and related financial processing, covering Charge, Revolve, Debit and Prepaid products will be considered.

You will collaborate with product marketing teams and other technology partners to deliver user experiences and operational processes on our modern Accounts Receivable platform.

How will you make an impact in this role?

• Discover required platform capabilities to adequately support Charge and Revolve products in target North American (Canada) markets.
• Translate complex business logic into well-defined and easy to understand requirements on a shared backlog.
• Question the why of existing business processes on legacy platforms to ensure correct alignment of functions with the correct domains.
• Leverage data to enhance platform capability prioritization decisions.
• Translate software product roadmap into minimum viable product iterations, to improve time to market, reduce operational risk, and create business value.
• Partner with Consumer business stakeholders to market adoption of platform capabilities.
• Collaborate with Global Accounts Receivable product colleagues to deliver global platform capabilities.

Qualifications, Skills and Experience :

• University Degree required or comparable experience in computer science, engineering, finance, mathematics, business or a related numerical discipline.
• Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms.
• Significant experience in Software Product Management, Business Analysis or Product Ownership.
• A good balance of technical knowledge and business acumen.
• Experience modeling financial calculations in MS Excel or similar.
• Ability to extract business / customer insights from databases using SQL.
• Strong analytical skills with the ability to decompose abstract information into meaningful and detailed business features and clearly articulate any complexities.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization.
• Passion for innovation and a dedication to driving transformative change.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds).

If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.