Engagement Manager - Remote

What You’ll Do

• Design a solution in collaboration with the customer, develop project plans, and execute on the project through a phased approach.
• Oversee high complexity implementations with our largest Enterprise and Strategic customers, leveraging and deploying multiple team members in order to deliver upon the customer’s requirements.
• Ensure that the customer’s launch goals are met and that Highspot’s core use cases are configured.
• Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
• Train users to take full advantage of the product.
• Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support.

Your Background

• 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients.
• Bachelor's degree required. (Degree in a STEM field preferred)
• Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
• Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
• Excellent written and verbal communication skills.
• Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders.
• Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives.

A working knowledge of operating within the marketing and / or sales team at a large organization is a plus.

Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.

This position is available remote, in the following locations :

• Alberta, Canada - Remote
• British Columbia - Remote
• Ontario - Remote

Highspot also offers the following employee benefits for this position : -Comprehensive medical, dental, vision, disability, and life benefits-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting-Flexible PTO-Generous Holiday Schedule + 5 Days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-Flexible work schedules-Professional development opportunities through LinkedIn Learning-Access to Coaches and Therapists through Modern Health-2 Volunteer days per year#LI-JL1