Engagement Manager - Remote

What You’ll Do

• Design a solution in collaboration with the customer, develop project plans, and execute on the project through a phased approach.
• Oversee high complexity implementations with our largest Enterprise and Strategic customers, leveraging and deploying multiple team members in order to deliver upon the customer’s requirements.
• Ensure that the customer’s launch goals are met and that Highspot’s core use cases are configured.
• Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
• Train users to take full advantage of the product.
• Collaborate closely with partner teams that help drive the customer experience including other GTM functions, Product & Engineering, and Support.

Your Background

• 5-7+ years of relevant experience (consulting, client management, professional services, or sales engineering experience) partnering with Enterprise clients.
• Bachelor's degree required. (Degree in a STEM field preferred)
• Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
• Ability to coach and mentor members of the project team that report up to them throughout the course of an implementation
• Excellent written and verbal communication skills.
• Able to construct a thoughtful and effective strategy for addressing customer risk and communicating that strategy to internal and external leaders.
• Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives.

A working knowledge of operating within the marketing and / or sales team at a large organization is a plus.

Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.

This position is available remote, in the following locations :

• Alberta, Canada - Remote
• British Columbia - Remote
• Ontario - Remote

Base salary range : $116,000 - $170,000Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position : -Comprehensive medical, dental, vision, disability, and life benefits-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting-Flexible PTO-Generous Holiday Schedule + 5 Days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-Flexible work schedules-Professional development opportunities through LinkedIn Learning-Access to Coaches and Therapists through Modern Health-2 Volunteer days per year #LI-JL1