Job Description
Altis has partnered with a Property Management client to hire an Office Manager in Ottawa. Reporting directly to the General Manager, the Office Manager plays a pivotal role in overseeing front desk operations as well as managing Resident and Supplier accounts and records, including billing and invoicing.
This is a full-time position, permanent role that comes with paid benefits, 3-weeks' vacation, and more!
Roles and Responsibilities
- Oversee the cleanliness and organization of the front desk area and ensure the availability of necessary office supplies.
- Recruit, train, and supervise front desk receptionists.
- Create and manage shift schedules and enforce disciplinary actions for front desk receptionists and security guards.
- Process monthly tenant rent and service invoices accurately.
- Receive and handle tenant payments promptly and accurately.
- Generate financial and tenant reports as needed to support decision-making.
- Keep tenant administrative files organized and up-to-date.
- Ensure compliance with company policies and familiarity with the requirements of the Resident Tenancy Act.
- Manage tenant accounts during move-in and move-out procedures.
- Provide excellent customer service by addressing questions and inquiries from tenants and visitors.
- Review and process adjustments to tenant accounts based on leases signed by the Sales team.
- Undertake additional duties as assigned to contribute to the overall efficiency and effectiveness of the office and building.
Qualifications and Skills
- A College Diploma or University Degree in Office Management / Business Administration.
- Strong verbal and written communication skills.
- Demonstrated experience in customer service.
- Proficient in conflict resolution techniques to address issues effectively.
- Knowledge of relevant legislation, including the Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, and Occupational Health & Safety Act.
- Proficiency in Microsoft Office, financial systems, billing processes, and YARDI software.
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