Senior Process Owner

Job Description

Job Description

Position :  Senior Process Owner

Location :   Hybrid / North York

Industry :  Financial Services

Employment Type :  Permanent / Fulltime

Salary : $80,000-$90,000 + Bonus

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Senior Process Owner is the strategic steward of end-to-end processes across multiple functions or business areas. They lead complex improvements, influence standards and governance, and shape process strategy.

Key Responsibilities

Process Strategy & Governance

Own and continuously evolve assigned processes across the enterprise.

Establish performance standards, KPIs, controls, and audit mechanisms.

Provide oversight across the improvement lifecycle

Advanced Process Optimization

Lead redesign and re-engineering of cross-functional workflows.

Develop future-state blueprints aligned with organizational goals.

Identify and quantify business value (efficiency, quality, cost, experience).

Requirements Leadership & Solution Design

Drive enterprise-level discovery, scoping, and prioritization activities.

Translate business goals into clear requirements, user stories, and epics.

Partner with PMO, IT, and Product / Platform teams to ensure solutions are feasible and aligned.

Portfolio & Backlog Management

Support the maintenance and execution of a prioritized improvement backlog for the process domain.

Shape roadmaps and sequencing based on capacity, value, and risk.

Influence cross-team prioritization

Coaching & Enablement

Mentor Process Owners and junior analysts.

Develop standards, templates, and best practices for the discipline.

Qualifications

5–8 years in Business Analysis, Process Ownership, Continuous Improvement, or similar.

Demonstrated experience leading medium–large process initiatives or re-engineering efforts.

Strong familiarity with Agile, Lean, and process optimization frameworks.

Skills

Advanced process analysis & redesign

Stakeholder management across senior layers

Roadmap & backlog ownership

Data-driven decision-making

Change management & communication

Ability to influence without authority

Nice to Have

Product Owner training (PSPO, CSPO, etc.)

Lean Six Sigma Green / Black Belt

Experience championing enterprise governance or operating models

Benefits, and Perks

• Flexible work arrangements
• Generous vacation- wellness days and birthday off
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted