Job Description
The Engineering IS Business Analyst serves as the link between our information technology solutions and
engineering business process owners through active support of existing systems and applications, as well as
analyzing and determining changes required to support new requirements. This role is based out of the Safran
Landing Systems Toronto (Ajax, ON) site. Canadian Security Clearance is required.
Complementary Description
Pro-actively monitors and engages with key users, SME's and business process owners
Experienced creating business process flows, value-stream maps & related analysis documentation
Coordinates with IS and business Project Managers to track task completion
Performs change management activities for all supported systems and applications.
Develops working relationships with IS team, business owners, vendors and corporate functional leadership
Reports on sources of technical issues or questions raised, and makes recommendations to IS and Business teams
Maintains and manages software licensing for the software and systems responsible for at the site-level
Supports all IT security-related activities and processes
Job Requirements
Spoken / written French would be an asset
Canadian Security Clearance is required.
A degree or diploma in IT, Computer Science or Engineering from an accredited organization
Additional IT certifications from Microsoft, Cisco or CompTIA are nice-to-have's.
3-5 years of experience in Business, Systems Analysis and / or IT operations
Experience working in an engineering / manufacturing environment
Possesses a broad general knowledge of IT / IS systems - servers, networking, applications, client devices
Experienced with software deployment, configuration and operational support
Skilled in use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams)
Experienced working within a IT / IS team environment.
Experienced responding to and resolving L1-2-3 IT helpdesk tickets for supported applications and systems
Has experience with many of these or similar processes :
machining, surface finishing, mechanical assembly
customer data management, D / P / FMEA
requirements management
BOM, assembly process flow creation
Has technical & working-knowledge of these or similar software applications :
PLM (Siemens, Windchill)
CAD (Catia, Siemens NX, 3DEXPERIENCE)
CAM (Rhapsody, Cameo)
License management tools (FlexLM)
Pro-active management of portfolio of applications, users, clients, vendors and support team
Strong communication skills both written and verbal
Skilled in creating IS / business analysis, requirements gathering, risk assessment, document & proposal creation
Team player, with ability to facilitate meetings and perform conflict resolution
Delivers excellent customer service
Flexible and adaptable to changing requirements or priorities
Comfortable working with staff at all levels within the organization
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