ERP Service Desk Support

Job Description

Job Description

ERP Service Desk Support

Ce poste est également affiché en français.

Who We Are :

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.

With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together.

This Role :

The MIS ERP Service Desk Support role is a critical addition to our MIS team, designed to stabilize and enhance our ERP environment. You will act as the first line of support for ERP users, resolving issues quickly, guiding users through workflows, and maintaining system integrity. This role directly supports quoting, billing, and operational continuity, while enabling strategic focus for our Business Analyst and leadership teams.

This role reports to the Vice-President, Innovation and Technology

Responsibilities :

• Provide first-line support for ERP users across departments.
• Troubleshoot issues related to saved searches, custom forms, role-based permissions, and integrations (e.g., ChannelOnline sync).
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency and scalability.
• Collaborate with MIS and internal IT teams to ensure system stability.
• Support strategic automation and governance initiatives.

Required Skills and Qualifications

Nice-to-Have Skills :

Why Quadbridge :

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Work Schedule :

Monday to Friday, 8 : 30 a.m. to 5 p.m.

Full-time, permanent, hybrid

Salary range :

$55,000 to $65,000 per year, plus bonus

Application deadline : Jan 31, 2026.

This offer is for an existing vacancy.