QUALIFICATIONS :
Education, Training And Experience
A level of education, training and experience equivalent to a Master's degree in health-related field such as health sciences, nursing or medicine, or social sciences.
Minimum five (5) years experience working in a health care environment with recent, related experience in project or change management, strategic planning, and patient and community engagement.
Change Management certification is an asset.
Skills And Abilities
- Excellent interpersonal skills, along with the capability of providing leadership to a team and collaborate with a variety of stakeholder groups.
- A solid understanding of how people go through a change and the change process.
- Proven ability to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance.
- Experience and knowledge of change management principles, methodologies and tools. Knowledge of current theories and practices of change management is a strong asset.
- Exceptional communication skills, both written and verbal, coupled with the ability to write or edit high quality business documents (e.
g. master project plans, risk management plans, communication plans, progress reports, etc.).
- Ability to demonstrate and speak to the value of change management, including the benefits to overall project health.
- Understanding or experience with project management tools, methodologies and templates to effectively plan, prioritize, and manage projects in a set time line, and to track and report progress.
Ability to integrate change management plans with project plans.
- Experience leading and facilitating large scale change with multiple stakeholders.
- Demonstrated effectiveness in building partnerships with health professionals, family physicians, patients and community groups / programs / services in diverse communities.
- Understanding of health care system and demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
- Demonstrated expertise in facilitation, consensus building, networking, and liaising between multiple stakeholders.
- Demonstrated awareness of cultural safety and supports processes that lead to greater cultural safety throughout the continuum of health services.
- Understanding or experience in facilitating qualitative improvement processes (e.g. Patient Journey Mapping, LEAN design) and ability to develop an environment where quality improvement principles are fostered.
- Ability to teach using adult learning principles.
- Knowledge and experience with Microsoft Office Suite, internet, and e-mail systems.
- Physical ability to perform the duties of the position.
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