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IT Support Analyst III
IT Support Analyst IIITD Bank • Toronto, ON, CA
IT Support Analyst III

IT Support Analyst III

TD Bank • Toronto, ON, CA
22 days ago
Job type
  • Full-time
Job description
  • Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l’utilisation des témoins.Avertissement : Pour les visiteurs de l’Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu’il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n’enregistrent pas de renseignements personnels permettant l’identification.* Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.* Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.* Partner closely with key stakeholders to improve production environment stability.* Provide effective, day-to-day applications and systems support : identify, assess, recommend, escalate, resolve, report, document, communicate.* Provide quality service and solutions consistent with objectives and client requirements.* Effectively handle incident management for outages.* Ensure timely notification and escalation of possible issues / problems, options and recommendations for prompt resolution.* Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.* Identify, address application / data issues, cross-capability and cross-release issues that affect application integrity.* Provide expertise to other functional areas (technology, trends and processes).* Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.* Deploy base infrastructure components for all environments.* May be involved in application deployment (“off the shelf” or in-house) and procurement.* Follow change management procedures. ensure proper testing, sign-off, monitoring.* Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.* Use meaningful metrics to monitor environment's performance.* Participate in disaster recovery planning (Define, Review, Test).* Become a "big believer" in change management discipline.* Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required.* Share ideas to enhance revenue, customer experience, reduce costs.* Get involved in business cases, RFI / RFP and service-level agreements.* Provide afternoon and evening coverage.* Warm transfer any active incidents to the Singapore team when they are online.* Undergraduate Degree or Technical Certificate.* 2-3 years relevant experience.* Continuously enhancing knowledge / expertise in business services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development / delivery.* Keep current with industry and / or business trends.* Comfort level working with vendors.* Readiness to support installation, configuration, upgrade of business applications / systems in co-ordination with appropriate stakeholders, if required.* Ability to work on low to moderately complex tasks under management guidance and supervision.* Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate* Service applications / systems and provide a level of application / systems / operational availability that meets or exceeds established standards / service levels, while minimizing operational risk* Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams* Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications / systems, ensuring availability targets are met* Provide effective day-to-day support for applications / systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction* Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible* Ensure timely notification and escalation of possible issues / problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met* Deliver effective and defect-free support (application, software and / or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation* Interact with clients to provide quality service / solutions consistent with objectives and client requirements* Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations* Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity* Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area* Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business* May develop a working relationship with 3rd party vendors as required to fulfill support requirements* Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria* Develop understanding of technical aspects of project / break-fix development related to the application and provide advice / guidance to Developers and Solution Designers* Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance* Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues* Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages* Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications / system* Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required* May monitor the performance of the environment by using meaningful metrics* Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing* Assess and analyze optimization opportunities to the operational environment to improve performance and / or resource utilization* Ensure effective change management discipline is use* Adhere to existing processes / standards, business technology architecture, risk and production capacity guidelines;

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IT Support Analyst III • Toronto, ON, CA

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