Program Manager

A Creation Technologies Program Manager (PM2) plays a critical role in managing the production and delivery of electronic products and services. The program manager is responsible for overseeing all aspects of the production process, from design and prototyping to manufacturing and delivery. Their main goal is to ensure products are produced efficiently, meet quality standards, are delivered on time, and are cost‑effective. They serve as the customer representative and advocate within Creation Technologies.

Responsibilities

• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Manage process validations such as Installation qualification (IQ), Operational qualification (OQ), and Performance qualification (PQ).
• Monitor and manage program metrics, including on‑time delivery, quality, responsiveness, and cost performance; identify root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain; assign priorities and leverage team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and P&L variances; ensure budget adherence and accurate quotations.
• Identify cost‑saving opportunities while maintaining quality; recover costs for changes engineering change orders (ECO), non‑recurring expenditures (NREs), excess, or obsoletes; ensure return on investment.
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs; ensure proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%).

Qualifications

Skills Required

Creation Technologies is an equal‑opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. All accommodation requests will be handled confidentially.

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