Remote Bilingual French/English Call Center Rep

Job Description

Job Description

Job Type : Part Time

Hours : Varies Monday-Sunday

Salary : $16.55

Benefits : Available after 90 days for full time employees

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp.

ECC (Energy Choice California), Synergy Solutions, TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada.

We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions.

In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary :

We are looking for remote customer-oriented service representatives that provide high-level customer service solutions to all customers / clients on a daily basis.

Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions :

Manage large amounts of inbound calls and make consistent outbound calls.

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required Knowledge / Skills / Abilities / Qualifications :

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt / respond to different types of characters

Must be a strong communicator : strong verbal, written, and interpersonal communication skills

Ability to multitask, prioritize, and manage time effectively

Proficient in typing

Must be a peer leader : exemplary attendance, positive attitude, professional conduct and high-level customer service skills

Solution-Oriented CSR : an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience

Computer Skills : familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.

Flexibility with scheduling and work hours

Other requirements which may vary as determined by management.

Driven by Success : the want to constantly innovate and push yourself, and your team, to being the best in the industry

At least one year of previous high-volume call center experience

Experience working with an automatic dialer

MUST BE COMPUTER LITERATE

Pleasant phone demeanor

Experience in BOTH inbound and outbound environments

Must be able to speak, read, and write in English and French.

WAH Requirements :

PC / Laptop with at least Windows 10 (Apple / Mac products, Chromebooks, and tablets are not compatible)

Hard wired high-speed internet connection (ethernet cable)

USB-connected Headset

Webcam

Quiet dedicated place to work free from distractions including pets and children.

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual Inc. 500 List of Fastest Growing Private Companies , and Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

AnswerNet was also named a Best Run Company by SmartCEO magazine

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

r n r nAnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual Inc. 500 List of Fastest Growing Private Companies , and Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

r n r nAnswerNet was also named a Best Run Company by SmartCEO magazine