Remote Bilingual Account Manager - Customer Contact Center

Are you passionate about delivering exceptional service? Can you actively listen and anticipate customer concerns to provide effective solutions?

Join our clients team and contribute to delivering the highest standard of customer care for their valued clients.

We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and professional with the utmost quality to their customers, offering guidance on premium products.

Schedule : Full-Time, 37.5 hours per week, availability from 08 : 30 am to 05 : 00 pm

Location : Work from home

Salary : $24.36 per hour

Job Title : Remote Bilingual Account Manager - Customer Contact Center

Advantages

Explore the Benefits of Joining as a Remote Bilingual Account Manager - Customer Contact Center :

Competitive Pay : $24.36 per hour

Steady Day Shifts : Monday to Friday, 37.5 hours / week

Training for Success : Comprehensive paid training

Potential for Permanency : Opportunity for a permanent role after probation

Employee Benefits : Full-time employees enjoy employer-paid group insurance

Teamwork Focus : Collaborative work environment

Ready-to-Work Setup : Provided computer equipment (computer, mouse, keyboard, headset)

Responsibilities

We are seeking a passionate and customer-focused individual for the role of Full-Time Customer Service Representative. Your responsibilities will include :

Providing solutions to customer inquiries with courtesy and empathy, via phone and email

Ensuring the highest level of customer satisfaction

Answering incoming calls positively and respectfully

Offering detailed information on high-end appliances

Addressing customer concerns and ensuring follow-up with effective solutions

Accurately scheduling appointments and dispatching installation technicians

Coordinating appliance deliveries with the Supply Chain for installation dates

Processing customer requests promptly and accurately

Documenting and recording customer information in the software system

Qualifications

To excel in this role, you should possess :

3-5 years' experience in customer service or call center environment

Proactive listening skills to understand and solve customer concerns with patience and empathy

Collaborative team player attitude

Ability to thrive in a fast-paced environment

Excellent communication skills in both English and French

Multitasking capabilities with proficiency in using multiple applications simultaneously

Good knowledge of Microsoft Office and Outlook

Strong organizational skills and ability to establish priorities

Knowledge of Salesforce CRM (an asset)

Logistics experience (an asset)

Summary

If you are passionate about providing outstanding service and meet the qualifications, we invite you to apply directly. The position is work-from-home, offering competitive compensation, and the chance to be a part of a dynamic, collaborative environment. Immediate start available.

[email protected]

[email protected]

Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details;

it will be a pleasure to meet them! You can also follow us on Instagram : cxmontreal randstad

We are here to help you seize this opportunity,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.