Front Desk Agent

What we’re looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes .

Compensation

• $ CAD / hour
• More benefits and company perks information below

What you’ll do

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams

Skills and Position Requirements

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Occasional need to perform housekeeping and / or inspection duties
• Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 poundsOccasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass / activity allowance, or Travel allowance for Squamish / Pemberton-based applicants
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• Opportunity to try activities on FAM trips and earn commissions
• All the equipment you’ll need to be successful
• Great colleagues and culture, monthly socials

We do not have staff accommodation available. Must be legally eligible to work in Canada.