Associate Managing Consultant – Program Management

Title and Summary

Associate Managing Consultant – Program Management (Advisors & Consulting Services)

Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value‑added services and leverage expertise, data‑driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.

The Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.

Roles and Responsibilities

You will manage multiple marketing projects within a portfolio, providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will ensure effective identification of risks and pro‑active solutioning to mitigate risks and impact on timelines.

Manage deliverable development and workstreams on multiple large, complex high‑value projects across a range of industries, problem statements, and cultures

Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value

Define scope, timelines, and budget and perform cost, benefit, and risk analyses

Report on issues, risks, progress, and timelines and summarize effectively, offering analysis, options, and credible solutions

Manage working relationship with client managers, and act as trusted and reliable partner

Refine concepts from a marketing shortlist and create data‑driven campaigns informed by product metrics such as activation and spend rates

Collaborate on multi‑channel strategies—including digital, direct mail, statements, fulfillment, and list production teams—to identify growth opportunities and execute initiatives that support overall business expansion

Develop client‑focused strategic content for loyalty, stimulation, onboarding, welcome or servicing campaigns to optimize the customer journey within the banking sector

Continuously monitor program performance, evaluate outcomes, and provide evidence‑based recommendations to drive ongoing improvement

Team Collaboration & Culture

Develop sound business recommendations and deliver effective client presentations

Plan, organize, and structure own work and that of junior project team members to address client problems

Lead team and external meetings, and lead or co‑lead project management

Contribute to the firm’s intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services

Grow from coaching to enable ownership of day‑to‑day project management across client projects, and mentor junior team members

Basic Qualifications

Undergraduate degree with work experience in project management and change management methodologies and techniques

4–6 years of Project Management experience

Experience in leading / supporting marketing campaigns

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