Client Training Specialist

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sounds like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the gig :

• Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
• Ensure customers are familiar (some might say experts) with using the platform in their classroom
• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
• Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor
• Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class
• Work on renewing first-time customers by maintaining strong relationships and demonstrating the platform’s ongoing value
• Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features

About you :