Duty Operator - Oakville

INTRODUCTION:

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well-being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.

We are currently seeking aDuty Operator - Oakvilleto join our growing team. This posting is for an existing vacancy.

Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organizations success.

RESPONSIBILITIES OF OUR EXCEPTIONAL COMMISSIONAIRES:

Our Duty Operators play a vital role in maintaining operational excellence and delivering outstanding service. Their responsibilities include:

• Deliver superior customer service to both employees and clients.
• Communicate professionally and empathetically via phone and email.
• Respond promptly to internal and external inquiries.
• Coordinate and schedule security personnel as needed.
• Oversee coverage and deployment of ad-hoc guards.
• Apply critical thinking to make sound, independent, and timely decisions.
• Effectively manage high-pressure situations with composure.
• Demonstrate creativity and adaptability in problem-solving.
• Exhibit exceptions attention to detail and accuracy.
• Show initiative, flexibility, and resourcefulness in a dynamic environment.
• Prioritize tasks efficiently and resolve issues proactively.
• Thrive in a high-paced office setting with minimal supervision.
• Conduct mobile dispatch operations with precision.
• Prepare and maintain comprehensive and accurate reports and quotes.
• Understand the principles and framework of the security industry - considered an asset.
• Possess experience in contract management and record-keeping procedures - considered an asset.

WE ARE EXCITED FOR YOU TO OFFER US:

• Post-secondary education and/or equivalent.
• MUST have intermediary to advanced knowledge of Microsoft Office programs, including Excel, Word, and Outlook.
• MUST have 5 years of Canadian residency for security clearance.
• Work experience in scheduling, customer service, or dispatching fields.
• The ability to sit for long periods of time.
  
• Flexibility to cover a variety of shifts throughout the week if required, including weekdays and weekends.

WHAT THE JOB OFFERS YOU:

• Job Type: Full-Time
• Location: Oakville, ON
• Hourly Rate of Pay:$22.00
• Hours of work: This position requires flexibility to work a variety of shifts throughout the week, including weekdays and weekends. The shift hours are as follows: Monday to Friday - 8-hour shifts (0800 - 1600, 1600 - 0000, and 0000 - 0800), Saturday and Sunday - 12-hour shifts (0000 - 1200 and 1200 - 0000).

WHAT WE OFFER YOU:

• Medical and Dental
• Employee assistance program
• Family Assistance program
• Coaching and counselling support

WHAT WE EXPECT FROM OUR COMMSSIONAIRES:

As a front-line representative of our company and clients site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.

We would like to thank all those who apply, however only those selected for an interview will be contacted.

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.