Technical Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience in Data Monitoring (Datadog, etc), Jira , SQL , exposure to reading / writing code (Python, Java, Ruby, etc), API familiarity, strong problem‑solving abilities, excellent communication skills, and proven experience in a similar technical environment to place at our client.

Client : A leading player in the online grocery delivery and pickup market in North America.

Duration : 6 Month Rolling

Working Shifts : 3pm‑11pm (focus on standard ticket handling) OR 8pm‑4am (shift technician specializing in overnight cart upgrades). Both positions will begin with a 9am‑5pm training period before moving to their assigned shifts, with the 8pm‑4am role having additional responsibilities for verifying upgrade completion and escalations.

Job Overview

About the Role :

• As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our clients Enterprise Partners. Your expertise will enhance our clients support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross‑functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our clients most strategic accounts. If you are customer‑centric, self‑motivated, and eager to thrive in a dynamic e‑commerce environment, this is an exceptional opportunity for you.

About The Team

About The Job

Minimum Qualifications

Preferred Qualifications

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844‑463‑6178.

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