Process & AI Change Manager

Description

Role Summary

The Process & AI Change Manager leads the delivery of change management activities for digital, process, and AI‑enabled initiatives, with a primary focus on Microsoft Copilot adoption. The role applies established change management practices to help teams embed AI into everyday workflows, driving sustained behaviour change and measurable business outcomes.

This role is responsible for shaping and executing change interventions that move teams from experimentation to consistent, effective use of Copilot.

Key Accountabilities

Change & Adoption Delivery

Lead end‑to‑end change management activities for moderately complex initiatives, including AI and Copilot‑enabled transformations

Translate strategy into practical change actions that embed Copilot into day‑to‑day work and processes

Design and deliver adoption mechanisms such as working sessions, Copilot Labs, and targeted enablement activities

Stakeholder & Facilitation Leadership

Lead and influence diverse stakeholders across business, technology, learning, and communications

Facilitate hands‑on workshops and working sessions focused on real workflows, real problems, and practical outcomes

Provide clear recommendations based on customer and employee experience, adoption risk, and business value

Measurement, Risk & Governance

Partner with sponsors and business owners to define adoption measures focused on behaviour change and realized outcomes

Identify and manage change risks, including those related to AI usage, data, and process impacts

Ensure all change activities align with enterprise frameworks, internal controls, and regulatory requirements

Capability & Thought Leadership

Maintain strong, hands‑on understanding of how Microsoft Copilot and AI tools work in practice

Provide thought leadership on AI‑enabled change and adoption best practices

Support team capability building through knowledge sharing and mentorship

Breadth & Depth

Acts as the change management lead for initiatives of significant scale and complexity, including enterprise AI adoption

Operates independently with minimal day‑to‑day direction; exercises sound judgement in ambiguous situations

Serves as a subject matter expert in change management and AI adoption, advising senior stakeholders

Experience & Education

Undergraduate degree and relevant Change Management accreditation(s)

7+ years of experience delivering change in a project or program environment

Experience supporting digital, automation, or AI‑enabled initiatives

Strong, practical familiarity with Microsoft Copilot or similar AI productivity tools preferred.

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week effective Nov 3, 2025. Colleagues may spend more or less days in office as required by the business line.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet