Bilingual Program Coordinator - Quebec

Your future starts here

Reporting to the District Manager, this role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization.

The Program Coordinator is responsible for overall management of their own patient cases.

This position also offers the opportunity to become a patient advocate and help patients access their treatments. It requires the ability to work independently with a remote team, while offering the opportunity for advancement as the business grows.

How you will make an impact

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public / federal funding programs;
• Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
• Acquire in depth knowledge of public / private and federal funding mechanisms;
• Assisting physicians and / or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.
• and all relevant drug reimbursement forms;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and / or other Health Care providers;
• Responding promptly and professionally to physician enrolment requests;
• Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

What you’ll bring to our team

• Bilingualism in English and French is a requirement;
• Ability to handle a high caseload in a fast-paced, changing environment;
• Minimum of 2 years experience in customer / client service experience;
• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
• Professional / courteous / efficient telephone manner;
• Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
• Strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• High attention to detail;
• Prior experience in a reimbursement role is a strong asset;
• Experience in biologics will be considered an asset;
• Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
• Ability to resolve issues effectively and efficiently.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status : Full Time, Temporary (12 months)

Job Location : Quebec

Application Deadline : September 18, 2024