Accounts Receivable Representative - Financial Services

Accounts Receivable Representative – Financial Services

Join Mackenzie Health as an integral part of the Finance department in the Patient Accounts Team. In this role you will provide exceptional service to patients and their families regarding financial matters.

Responsibilities

• Review and manage assigned accounts from billing until payment.
• Mail out bills, statements and claims on a daily basis.
• Send claims to insurance companies for processing.
• Interview patients to set up payment contracts.
• Receive and post payments, issue receipts as needed.
• Post check and cash receipts.
• Process OHIP / WSIB payments and adjustments.
• Prepare documentation for submission to the collection agency.
• Identify credits and refunds for processing.
• Follow up on missing or incomplete documentation with patients.
• Determine accounts for collection.
• Perform close‑day functions.
• Liaise with nursing floors and other departments to ensure billing completeness.
• Respond to customer enquiries.
• Back up for departmental absences – cashier and receptionist duties and physician payment processing.
• Prepare and deliver weekly interim billing letters to patient rooms.
• Provide reports to the Supervisor of Accounts Receivable.
• File as required.
• Perform duties assigned by the Supervisor of Accounts Receivable.
• Support the patient accounts team as needed.

Requirements

Preferred Qualifications

Equal Opportunity Employer – Mackenzie Health is an inclusive and equal‑opportunity employer. We provide accommodations for applicants per the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not use artificial intelligence to screen, assess or select applicants. We thank all applicants for their interest; only those under consideration will be contacted.

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