Description
- Interfaces with customers in a courteous, business-like manner answering their inquiries and assisting in meeting their needs and getting information from other sources if required.
- Maintaining control of field mechanics and keeping field work orders up to date.
- Working with the shop foreman to maintain control of all work orders.
- Working with the parts personnel to keep control of parts and proper billing.
- Oversees the scheduling of field technicians and maintains the service board in the shop to ensure effective service.
- Retrieving, filing and maintenance of SMFs (Service Maintenance Forms)
- Works with branch leadership and shop foreman to maintain and support branch with cost effective ideas and processing Updating equipment statuses
- Tracking down PO’s from customers
- Dispatch field technicians
- Supply shop mechanics with paperwork for their day-to-day duties
- Maintaining branch invoice folders
- Maintaining weekly parts counts and ordering of all parts / shop supplies
- Responsible for activating site access processes
- Other administrative responsibilities as needed
Qualifications :
- 2+ years of relevant work experience in a mechanical or shop setting is an asset
- Previous experience in the rental industry considered an asset
- Experience with coordinating multiple schedules
- Proficient reading skills
- Strong MS Office Skills
- Inventory and or parts experience would be considered a strong asset
- Strong attention to detail
Note :
- This position is based out of our Fort McMurray office location
- Permanent, full-time role
- Eligible for overtime
- Competitive salary, pension, and benefits
- Eligible for regional wage allowance, housing allowance
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities.
If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
Service Writer
Oversees the scheduling of field technicians and maintains the service board in the shop to ensure effective service. Retrieving, filing and maintenance of SMFs (Service Maintenance Forms). ...
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