Ontario Technical Services Manager

Overview

Wesbell is seeking an Ontario Technical Services Manager. This position is responsible for overseeing a regional team of technicians and electricians. Ensuring technical policies and procedures are being followed, jobs are completed with a high level of quality and safety, scheduling, training and mentoring employees.

Specific Duties and Responsibilities

This position is responsible for, but not limited to, the following :

Responsible for the day-to-day operational management of your assigned project and technicians

Schedule your team of technicians to fulfill client workload, deal with multiple schedule changes.

Complete ALL jobs / projects to the allocated budgets which will come from PMO or sales. If the job / project cannot be completed in the allocated budgeted hours, it is the responsibility of the Technical Services Manager to flag the job and report in detail to sales why the job / project cannot be completed to the assigned budget

Reporting Change Management to the PMO in real time using the provided including all labour, material details, and third-party costs.

Responsible for ensuring that completion of all close out documentation is provided to the PM group for invoicing process in a prompt and timely fashion.

Dealing with and resolving site issues in a timely manner

Responsible for approving technician hours on a weekly basis and ensuring they are accurate and allocated to the correct project.

Responsible for meeting customer completion dates that are set between PMO and the customer.

Responsible for ensuring all technicians are familiar with customers quality documents, process and protocols.

Working with the Compliance Officer to ensure jobs are being completed to the outlined customer standards while complying with Health and Safety.

Ensure technicians provide daily status reports showing progress / material issues / site issues / eng issues and overall milestone to meet completion date.

Provide precise and clear direction when assigning technicians to do a specific task or job function.

Provide an outstanding commitment to customer service

Meeting with clients and developing relationships

Coach and motivate teams successfully

Ensuring proper communication and flow of information related to each project

Visit technicians in the field on a regular basis to provide training, coaching, and do audits on quality and safety.

Education

Post secondary degree or diploma in a related technical field

Job Requirements & Experience

Strong commitment to health and safety of employees and safe work practices

A minimum of 2 years prior supervisory / managerial experience

PC literate with working knowledge of Microsoft Office

Must have a valid drivers license and a clean driver abstract

Must be fluent in English, both written and oral

Strong communication skills

Able to effectively manage and motivate all personality types

May be required to travel and work over night as project requires.

May be required to work weekends

May be required to use personal credit card for hotel or other purchases

Wesbell welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all applicants for their interest in working with Wesbell; however, only those selected to be interviewed will be contacted. We wish you all the best!

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