Automotive Service Manager
Job Description
Job Description
Welcome to Alpha Auto Group (aka AAG), where the thrill of the road meets top-notch service! We put our customers first, making sure every ride with us is a world-class experience!
We're on the lookout for a Service Manager extraordinaire to join our team. We need someone with a passion for great service, mad skills, a hunger for growth and collaboration, and a drive to set and crush goals both on their own and as part of our supercharged crew.
The road ahead is full of exciting challenges, and with the booming demand for auto support and service, our locations are gearing up for action! Could you be the engine behind our success?
Join us and let's hit the road to excellence together!
Responsibilities
Actively working to support the Service Department in identifying opportunities for coaching and development within your team.
Actively working to communicate and support personnel for further skill development.
- Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics
- Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
- Organizing the shop floor and parking lot to ensure that areas are both safe and effectively accessible.
- Support the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
- Reviewing all shop comebacks with appropriate Technicians.
- Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
Qualifications
- 3-5 years’ experience in automotive retail, ideally in a Service Advisor role.
- Proven leadership skills.
- High attention to detail / organization / time management.
- High level of self-motivation, accountability for goals / targets.
- Ability to work with minimal supervision with high attention to detail.
- Strong interpersonal, customer service, and communication skills.
- Previous experience in a management role is an asset.
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