Job Description
Job Description
At Elite BMW , part of the prestigious Alpha Auto Group (AAG), we don't just sell cars; we provide an unparalleled luxury experience.
We're a rapidly growing, nationally recognized auto dealer group with a mission to deliver top-tier service to our discerning customers.
Our commitment? Putting our customers first through exceptional, world-class service.
We’re on the lookout for a Service Manager who’s as passionate about luxury cars as we are. If you’re driven by excellence, ready to lead a team to greatness, and eager to ensure every customer leaves with a smile, you might be the perfect fit!
$7500 SIGN ON BONUS INCLUDED
Responsibilities
Actively working to support the Service Department in identifying opportunities for coaching and development within your team.
Actively working to communicate and support personnel for further skill development.
- Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics
- Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
- Organizing the shop floor and parking lot to ensure that areas are both safe and effectively accessible.
- Support the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
- Reviewing all shop comebacks with appropriate Technicians.
- Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
Qualifications
- 3-5 years’ experience in automotive retail, ideally in a Service Advisor role.
- Proven leadership skills.
- High attention to detail / organization / time management.
- High level of self-motivation, accountability for goals / targets.
- Ability to work with minimal supervision with high attention to detail.
- Strong interpersonal, customer service, and communication skills.
- Previous experience in a management role is an asset.
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