Customer Engineer

ABOUT US

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 and digital transformation.

With over 400 professionals and presence in 17 countries, we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
• Support and implement small/medium customer projects.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Gathering and analysing customer requirements for new software installations or upgrades.
• Train customers and employees in Lantek systems (on-site and online).

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable.

Skills & Abilities

• Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.

🚀 If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.

Disclaimer: The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B-01395698. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to dpo@lantek.com. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy at https://www.lantek.com/us/legal