Retail Excellence Training Specialist (Mississauga, ON)

Retail Excellence Training Specialist (Mississauga, ON)

MISSISSAUGA, ON, Canada

Amplifon Americas , a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Retail Excellence Training Specialist role.

We are looking for someone who is to help us strive towards while focusing on and to ensure we are in everything we do.

As our Retail Excellence Training Specialist, you will support the development of Amplifon Canadas Hearing Care Professionals through coaching and structured training programs.

By monitoring the learning outcomes and collaborating with field managers, you will advise field managers on any performance opportunities or skill gaps, and provide feedback on action plans.

You will also support the onboarding of our new hires by ensuring that each new shop professional is equipped with the right foundational competencies and knowledge.

Collaboration with cross-functional stakeholders will be critical to designing local content and materials, within a global framework.

Key Responsibilities :

• Based on Store Visit outcomes, partner with Senior Area Managers to discuss clinical professionals KPIs and related skill gaps and define the area action plan
• Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training
• Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge
• Leverage Audiological background and industry knowledge to support Hearing Care Professionals in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol

Qualifications in this role include, but are not limited to :

• Graduate from a recognized Hearing Instrument program or Masters degree in Audiology
• Registered and in good standing with applicable regulatory college or provincial governing body
• Current knowledge of hearing aid technology and hearing aid devices
• 2-4 years of experience in Training, Adult Education, Learning and Development, and / or Instructional Design, including content development
• Experience with instructional formats including but not limited to virtual instructor-led, in-person instructor-led, self-study, and e-learning formats, video, and social media tools
• Experience with training evaluation, able to analyze and measure learners success and propose necessary modifications for optimal learning effectiveness
• Knowledge of content development tools such as Articulate or Captivate, SCORM / AICC, Microsoft 365, Vyond, Adobe Creative Cloud, and Learning Management Systems preferred

Preferred Experience and Skills :

• Healthcare, Retail, or Consumer Product Goods industry experience preferred
• Can adapt often highly technical content for varied audiences
• Act as a training and development consultant while working on cross-functional teams both locally and globally
• Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within businesses with strong focus on providing service with outstanding customer experience
• Experience building relationships with remote and global teams with a strong focus on communication, interpersonal skills and cross-functional problem solving.
• Demonstrated ability to quickly learn a variety of software systems
• Experience developing dynamic learning materials and strong knowledge of design and development

Benefits Offered :

• Extended Medical, Dental, Vision Benefits, RRSP and DPSP with company match, generous vacation, paid holidays, in addition to other benefits
• Flexible work arrangements to help support your work / life balance.
• Expand your experience by taking advantage of our global mobility opportunities

About Us :

Amplifon is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day.

With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound.

Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.

At Amplifon, we don't just provide hearing care solutionswe advocate for the individuals behind our success. Joining our team means more than just a job;

it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.