Title : Support Account Manager- Technical Analyst
Location :
Bangalore, Karnataka, IN, 560071
Requisition ID : 126607
Job Summary
The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations.
The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations including interoperability matrix (IMT), and performing bug scrubs.
Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers.
Job Requirements
Excellent written and verbal communication skills
Work hour requirements dependent on customer time zone alignment.
Strong Microsoft Office skills (Excel, PowerPoint )
Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
In-depth technical knowledge in Storage and / or Virtualization Technology or the ability to quickly acquire this knowledge.
NCDA certification or ability to obtain a plus.
Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
Understand technical risks and supportability parameters.
Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM.
Able to work as buddy for new hires, coach on standard job tasks.
Able to participate and contribute in cross-functional teams and subject matter expert teams.
Education
5-8 years of relevant experience is preferred.
A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.
Prior experience in a Support role, preferably with a customer success background would be desired.
Job Segment : Electrical Engineering, Account Manager, Technical Support, Virtualization, Electrical, Engineering, Sales, Technology
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